Date 23/06/2011
Time 11:20 p.m.
Mobile Network : Airtel
I try making a few calls, my outgoing services are barred. I ask my roomie to give me a call; my number is not reachable. What-do-you-know, after everything, maybe Airtel have finally allowed me to port out of their network to Idea. I quickly switch over to the Idea sim and start the phone. I make a few calls and everything’s working fine.
Time 11.50 p.m.
I go onto the Idea website to create a login for my number. The website throws an error to me “The number you have entered is an non-Idea number.” Well, it wasn’t wrong. So, I then dial the Idea customer care. After the customary automated menu options, I finally reach the ubiquitous (and unfortunately again, ubiquitous-ly useless) executive.
Ex: Good Evening sir, How may I assist you?
Me : Yes, my name is blah blah blah … Airtel sim not working … ported to Idea … not able to create my login id.
Ex : Oh yes sir, you see you haven’t yet completely ported out from Airtel, that’s why the system does not recognize your number.
Me : Eh? Say what?
Ex : Yes sir, you will have to contact Airtel customer care to resolve this issue.
Me : You want me to call the Airtel customer care from an Idea number?
Ex : Oh no sir, please call them from your Airtel sim.
Me : But I just told you, my outgoing and incoming services have been barred on the Airtel sim. I can’t make any calls from them.
Ex : Oh no sir, you must be wrong. You can’t make the call from your Idea sim, we haven’t yet activated your services.
Me : Err… I am making this call from the Idea sim, you do know that, right?
Ex : Ahhhh…. Sir, I meant you won’t be able to make normal calls. Customer care would be accessible.
Me : Before calling you, I made a few STD calls. It was working perfectly fine.
Ex : Sir, actually our system is a bit slow so maybe that’s why your details haven’t been updated here yet.
Me : Awesome. Ok. I’ll give you a call tomorrow then. Hope everything would have been cleared by then.
Ex : Definitely sir. Is there anything else I may assist you?
Me : Is there anything you have about me in your system that you can help me with regarding my connection?
Ex : Err, no sir, since you know that the system …
Me : Thanks. Bye.
I wonder why I ported.
Posted by ideacellular on June 28, 2011 at 12:44 pm
Dear Sir,
We regret the inconvenience caused to you. May we request you to send us your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC80689 in the subject.
Regards,
Idea Cellular
Posted by ninjatalli on June 29, 2011 at 11:00 am
Hi There,
I do appreciate your revert on my blog. I tried creating my profile on the Idea website on the next day and it worked perfectly fine. But I haven’t yet updated my blog yet as I was caught up.
Once again, thanks for reverting here!